At Churchill Group, our employees are the driving force behind everything we do. We believe that listening to them is not just a task but a fundamental part of how we operate. That’s why our employee engagement survey is a vital tool in shaping our company culture, helping us understand our teams, reinforce our core values, and drive meaningful change.
Aligning with our values
Our annual employee engagement survey is more than just a questionnaire, it embodies our core values: ‘people first’, ‘do the right thing’, and ‘seek better’. By actively seeking and responding to feedback, we ensure that these values guide our actions. The survey gives our teams a platform to share their experiences, concerns, and aspirations, helping us identify areas for improvement to make Churchill Group an even better place to work.
Why feedback matters
Feedback is powerful only when it leads to action. The survey helps us pinpoint what’s working and what needs attention. However, the real value comes from translating those insights into tangible changes. Whether it is implementing local team improvements or addressing business-wide challenges, we focus on acting on feedback to make real, visible progress.
We understand that not all feedback can be addressed immediately. Some initiatives require long-term planning, and we prioritise based on recurring themes from the survey, ensuring our efforts have the greatest impact where it matters most.
Turning feedback into action
Leadership plays an instrumental role in transforming survey results into actionable steps. It’s not just about reviewing the data, it’s about delving into it, understanding the context, and taking decisive action. Through our decentralised business model, we empower our teams to take ownership of their results and develop their own action plans. This approach fosters a culture of accountability and collaboration, where everyone has a role in driving continuous improvement.
Engagement and business success
Employee engagement goes beyond satisfaction, it’s directly linked to our success. Engaged employees are more productive, motivated, and enthusiastic about representing our brand. From strengthening client relationships to boosting employee advocacy, a highly engaged workforce is essential to maintaining a competitive edge.
The importance of confidentiality
For feedback to be honest and accurate, employees must feel safe in sharing their thoughts. Ensuring complete anonymity encourages open communication and allows us to truly understand the needs of our teams. When employees trust the process, we get the insights needed to drive real change.
Overcoming challenges
We continually seek ways to enhance how we gather and act on employee feedback. This includes exploring new ways to communicate the survey, such as using technology to support multiple languages or conducting follow-up surveys to ensure progress. The key to our success is maintaining an ongoing dialogue with our teams so that we can adapt and improve. Recent innovations, like incorporating AI to enable feedback in employees’ native languages, have shown promise in making the survey more accessible.
Looking ahead
Employee engagement is an ongoing journey. Over the years, we’ve refined the survey to focus on meaningful questions and introduced new sections, such as wellbeing, to address emerging priorities. While we currently run the survey annually, we’re exploring the option of pulse surveys to remain responsive to specific initiatives and continuously meet our teams’ needs.
Our employee engagement survey provides us with an opportunity to listen, reflect, and improve. Every piece of feedback is valuable, and we are committed to using it as a springboard for positive change. Together, we can create an environment where our employees feel heard, valued, and empowered to thrive.
At Churchill Group, employee engagement is not just a survey, it’s a shared mission to build a better workplace for everyone.