Hourly Rate: £15.36

Job Title: Cleaning Manager

Location: Teesside Park

Hours: 40 over 7 days between 06:00 and 22:00

Salary: £32k

Role overview

As a Cleaning Manager working at Teesside Park you will be responsible for all day to day aspects relating to the successful delivery of the Cleaning standards on site reporting directly into the Dual Services Manager. Your responsibilities will be to ensure that sufficient cover is provided at all times and all Cleaning tasks are allocated correctly.  It will be essential for you to support the Dual Services Manager in delivery of the whole service to the client.  During periods of staff absence or holidays, you will be responsible to monitor the Cleaning Operatives attendance, check for any trending and ensure any trigger points which are reached are dealt with accordingly as per the Company Absence Policy, any absence issues are to be communicated immediately to the Dual Services Manager. 

It will be your responsibility to ensure that the team are correctly trained in all elements of their tasks, that the team have a clear understanding of what is expected of them and to have all the safety information, available to them at all times.

It will by your responsibility to carry out Investigations for any breach of H&S, any complaints or observations that have been received about a team members conduct.  It is essential that you have a good understanding of the Disciplinary Procedure and be able to confidently hold both investigation meetings and disciplinary hearings as necessary.  It will be your responsibility to respond to all requests from the Dual Services Manager and the Client within a reasonable time frame.  It will be your responsibility to carry out regular Audits at Teesside Park and within the Management Centre.  This role requires a good level of Leadership and Organisational skills.  You will be part of the Duty Management team providing support Services and overseeing Security and Maintenance teams when required as Duty Manager especially at weekends.

Although the role is 40 hour per week, its important that the successful candidate is flexible enough to cover many different shifts including late nights and weekends.

You’ll be responsible for:

• Meeting the Service Levels
• Planning of any additional tasks
• Leading the team to achieve Service Level Agreements
• Using initiative to make improvements
• Training of the team on equipment and tasks
• H&S training, including Risk Assessments and Method Statements.
• Incident Reporting
• Staff uniforms
• Attendance Management
• Rota Management including holiday planning
• Cleaning Audits and Key Performance Indicator support

About You

• Have good Leadership and people management skills.
• Ability to work to set schedules and the ability to work on own initiative.
• Flexible and proactive attitude is essential.
• Needs to represent Churchill values on site by being presentable, uniformed[JL1] , and helpful always willing to go the extra mile.
• Experience of co-ordinating a range of tasks and individuals.
• Have good knowledge and experience of Health and Safety procedures and carrying out good induction processes.
• Good understanding of Risk Assessments and Procedures.
• Good record keeping.
• Provide and document all training given to Cleaning Operatives.
• Be competent to support the Security Manager in carrying out scenario training for Major Incidents.
• Carry out Cleaning Audits, competency audits and safety audits.
• Identify and correct hazardous conditions.
• Investigate accidents or incidents and revise risk assessments where necessary.
• Monitor compliance with risk assessments, enforce the control measures and stop anyone who fails to comply.
• Be competent to carry out attendance/performance reviews with the team, documenting all elements.

Must Haves

• Cleaning experience at a Supervisory or Manager level
• Have IOSH Managing Safely certificate.
• COSHH Certificate or training
• Ability to communicate at all levels, with good written and spoken English.
• Basic IT skills is essential.
• Ability to carry out investigations and report accordingly.
• Have a good understanding of the Disciplinary Policy and be able to hold Disciplinary outcome meetings.
• Understanding & knowledge of Health & Safety policies and procedures.
• Clean drivers licence.

Great to Have but not essential.

• NEBOSH
• HACCP knowledge
• Level 5 Leadership/Management certificate
• IOSH managing safely

Who We Are

Our core belief is that spotless environments have a positive impact on the way people feel, behave and work. Our teams are given the autonomy to take a flexible and agile approach to how they work and are focused on helping clients maintain outstandingly clean and safe environments by delivering quality services, reliably and consistently.

We provide general, specialist, window and washroom cleaning services, in addition to grounds maintenance, pest control and waste management. We work in numerous sectors, including education, transport, shopping centres/retail parks, local councils, NHS Ambulance Trusts, and housing associations.

Visit www.churchillservices.com/cleaning/ to find out more about us.

Our Values and Behaviours

Our culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have strong morals, we invest heavily in genuinely being an employer of choice and creating an equal, diverse, and caring place to be, as well as never standing still and always pushing ourselves to find a better way of doing things.

We have become employee owned to empower our teams to share our goals and shape the future of Churchill as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.